Q.  Do you do in-home gas fireplace service work (House-calls)?
A.  Yes, we are licensed and insured to do in-home gas fireplace service work and repairs in Washington.    

Q.  Can you take the new secure "chip" credit cards?
A.  Yes, we take Visa, MasterCard, American Express, and Discover cards with a 5% fee.
 
Q.  Do you have spare new fireplace parts?
A.  We carry about 30 commonly used parts including thermopiles, thermocouples, fans, and wireless remote controls.  

Q.  What is the new 2015 American National Standards Institute requirement for a glass barrier?
A.  The American National Standards Institute has revised the fireplace manufacturing standards to require all direct vent gas fireplaces with a glass window temperature exceeding 172° Fahrenheit manufactured on or after January 1st 2015 have the option to be equipped with a screen safety barrier in front of the glass window.  If your current gas fireplace didn’t come with a barrier, you have the option to place a stand-alone screen barrier in front of the fireplace.  These portable barriers or screens act like a gate to protect young children and the elderly from getting burned if they try to touch or fall against the hot glass window.    

Q.  What area do you service? 
A.  We are a disabled veteran owned small-business servicing the Clark County Washington area.

Q. Why don't you recommend vent-less gas fireplaces?
​A. The dangers of using vent-less gas heaters are many and very controversial. Some of these dangers include asphyxiation, depletion of oxygen and carbon monoxide poisoning as which is deadly.  These dangers should be taken seriously.  Lastly, vent-less gas heaters create water vapor as a part of their exhaust, which raises the humidity in a house and can result in the growth of mold or mildew within the house.  Some service providers say unvented fireplaces burn more efficiently than their vented gas-powered counterparts and cost less to install. Other providers and organizations contend that vent-less fireplaces are unsafe or otherwise undesirable.  The National Association of Certified Home Inspectors warns that these fireplaces vent unburned combustion products — including carbon monoxide — directly into the living space.  Unvented gas stoves, gas logs and fireplaces have been outlawed altogether in Canada, Australia, and New Zealand. In the US, it is illegal to install vent-frees anywhere in the States of California and Montana. Minnesota has a state-wide ban prohibiting installation of vent-frees in any home built after 1980. County-wide bans exist in several states, including Arizona, Colorado, Washington, Kansas, Wyoming, Ohio, Michigan, North Dakota, South Dakota, Nevada, New Mexico, Alaska, Minnesota, Texas and New Hampshire. Austin, Texas and New York City have outlawed vent-frees on a city-wide basis. Most areas that don’t ban vent-free fireplaces altogether prohibit their use as the sole source of heat in any dwelling.